* Availability, Appointment, Rescheduling, Free review and/or Cancellation :
1. Tele-consultations shall be available for Family Physician & multi specialities
2. Tele-consultation from a specific doctor/physician shall be available subject to his/her availability/willingness/discretion. Confirmation of your appointment with a specific doctor/physician, as per his/her availability, shall be sent to you via SMS and/or email.
* Information and Documents required :
1. You are solely responsible for the medical, health and personal information you provide in HHC. The advice of the doctor will depend upon the information you provide in HHC.
2. User discretion is advised while submitting/uploading your required personal and clinical information to the specified place and selecting the Doctor for seeking appropriate advice related to the condition of the patient. This information shall include the patient’s details including contact details, medical history, testing/investigations results/reports, prescriptions, cardholder name and other relevant details.
* Electronic Payments/ Refunds :
1. HHC offer’s online mode of payment. You may use internet banking or a debit/credit card for making payments for consultation charges. You shall be directed to our trusted payment gateway partners once you proceed to make payment of Service Fees
2. HHC shall not be liable in any manner whatsoever, if incorrect or inaccurate credit/debit card details are provided by you for making the payment of consultation Fees or if you use a credit/ debit card which is not lawfully owned by you or if you permit the third party to use your password or other means to access your account
3. HHC shall keep the aforesaid information confidential at all times and shall not utilize and share the same with any of the third parties unless is an authorized third party website and/or required by law regulation or court order.